Frequently Asked Questions.

What is virgin hair?
Virgin hair is hair that has not been chemically altered from its natural state.
What is the quality of your hair?
All of our hairs is grade AAAAA quality and double drawn. Our hair does not shed, tangle or matt up, and we stand behind the quality of our hair.
What is Brazilian Hair?
Brazilian hair is hair that is cut from a donor that either originated or is currently living in Brazil.Multiple donors are used.
How many OZ comes in a bundle?
3.5 oz for the Brazilian, Malaysian, Peruvian, Indian and Cambodian hair
How many bundles of hair do I need?
Our hair is about 3.5 oz per bundle (give or take .3 oz) so we recommend the following: 12 Inches to 16 Inches needs 2 bundles 18 Inches to 24 Inches needs 3 bundles 24 Inches to 30 Inches needs 3 to 4 bundles*** Longer bundles have shorter wefts therefore styles with lengths 20 Inches or longer add an extra bundle to the list above to achieve thickness.
Can your hair be dyed, flat ironed, bleached etc?
Yes it can. Remember this is real human hair. Use a heat protect-ant with any heat tools and take caution when bleaching. Bleaching the hair may cause a small amount thermal loosening to the curl pattern. We advise that you use a professional colorist that specializes in coloring hair extensions.
What color does the hair come in?
Virgin hair only comes in natural colors of the donors which is usually a dark brown color. You can indicate in your note any remarks at the time of purchase what color you would prefer, and we will try to match that the best we can but we do not guarantee colors.
How is your hair measured?
Our hair is measured in its stretched state from the weft to the bottom of the hair shaft. The hair is NOT measured in its curly/wavy state.
Machine Weft vs. Hand Tied Weft?
Hand tied wefts are thinner. They reduce bulkiness when hair is sewn in. But because they are thin they have less hair per track and more bundles are often needed to create fullness. Machine wefts shed less when cut then hand tied wefts. prefers to use Machine wefts due to their durability and thickness.
Can I cut the weft?
Our wefts are not meant to be cut, if you need to cut your weft we recommend sealing the ends so that hair will not shed at point of cut.
Will my hair wave up again after I straighten it?
Yes it will, but the more you straighten the hair the more you will lose the pattern. It is important to remember that the hair is not attached to any cuticles so it no longer is receiving any nourishment, so if you continuously straighten you will relax the pattern just like you would with your own hair.
Why is one of my bundles tighter than the other?
Because the hair is virgin and comes from different donors we can not guarantee that the curl and wave patterns will be the exact same. We will try our hardest to match the patterns when sending out hair.
What are your business hours / hours of operation?
You can reach a customer service representative Monday – Friday noon-5 pm EST and Saturday noon-5pm EST. There is also a form under “Contact Us” that is available 24/7. We will respond to all inquiries within 24 hrs.
How much is shipping and how many days before my hair ships? Is shipping free for me?
It will take 5-7 Business days for you to receive your hair. This is only an estimate and will vary depending on holidays and promotional/sale dates. Shipping is free for US orders only. For international orders shipping will vary from $20-$65 depending on location. For all other questions see our shipping policy.
How come your website won’t take my payment? or, Why can’t I make my payment
Due to internet fraud and fraudulent charge-backs we are only accepting payments from customers who have provided a verified address. If your shipping address is not verified or you are having trouble placing an order please contact a representative and we will provide an alternate payment method for you.
Do you Have a wholesale program?
Yes, we do have a wholesale program for authentic businesses and professional hair stylists. You must have a business number, license ID number, or tax ID to participate. If you do not have one we may be able to work wit you. Please submit all inquiries through our “contact us” form.