FAQs

Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.

Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil &dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo &conditioner to wash hair twice a week.

--Our hair is high temperature steam processed, without any chemical procedure. Hair ends will be a little bit dry after high temperature. This can be solved by using shampoo and conditioner to care the hair.

---As we all know ,human hair ends always split because lack of nutrition. Especially, the longer the hair, the less nutrition can reach to the ends. We pick out the badly ends hair out during our quality control process, but few splits cannot be avoided. If you are picky about this, we do not recommend you purchase 100% human hair.

Since hairs we sell are non dyed human hair, they are unavoidable to have a few strands gray hair due to donor’s hair condition. We usually pick the gray hair out during processing and checking, but we can not guarantee make to 100% perfect. Please just pick it out if there is one strand. Thanks.

Hairs would be washed by warm water and shampoo, and got hair oil to it to prevent being dried during long term delivery. The smell will fade away after washing by using good shampoo and conditioner.

Wave/curly hair texture was made by steam, without any chemicals. It will be a little bit looser after wash. Please understand that we make it this way to keep the hair life time and natural state.

We recommend 160~180 Celsius degree or 320 ~360 Fahrenheit degree! Even human hair can be burned if the temperature is too high without proper time control. Heat protection products will be recommended during high temperature iron.Do not iron the closure knot which will lead to shedding.

3-4 bundles are necessary for a full look according to head size and your preference. We suggest 3 bundles for 8~16 inches, 4 bundles for 18~22 inches,5 bundles for 24~28 inches.

You may follow the hair care instructions.

1、Please co-wash the hair before you install it. This will only better and soften the hairs.

2、DO NOT brush hair from the root to the end directly and handle gently. Brush the hair starting from end section: First 2 inches to end, then 4 inches to end, then 6,8,10 inches etc. higher & higher until you reach the root.

3、DO NOT cut the weft, this leads to shedding. If you must cut for installation always seal the ends.

4、DO NOT put excessive heat on the hair, because this will cause split-ends & cause breaking of the hairs.

5、Always use non-sulfate shampoo & Conditioners.

6、Curly textures and Natural waves need more care than straight hair. Never brush hair too strongly, that will definitely lead to shedding & even breaking of the hair.

7、Always keep the Curly and Kinky Curly Moisturized with leave-in curl activators or the hairs will get dry, frizzy and even tangle. Never comb these hair unless they are wet and contains conditioner.

8、Use a professional colorist when coloring your hairs because not all colors take easily. Please test a small trip of the hairs before coloring, because we do not exchange the hairs when chemically altered.

Our hair is natural color. There are natural black and natural brown. Normally, we send at random if there is no remark from customer. If you want to receive a definite color, please remark when you place order or leave us message. Email:service@rosyqueenhair.com