Return & Exchange
RosyQueenHair strives to provide a pleasurable shopping experience and superior customer service to all of our customers.
If for any reason you are not satisfied with the item you received, we are here to help you!
How to start a return
1. Chat with us to initiate your return.
2. Return instructions will be replied once receive your request.
3. Ship your item to designated address and give us the documents related to the return following our return instructions.
4. Once the package is received your return will be completed.
RETURN & EXCHANGE CONDITIONS *
We allow one free exchange for all US orders on all eligible products within 30 days from the date the order is delivered. Please see our return policy above for eligible products criteria.
For international order exchanges, there will be a $29.89 shipping fee.
Please contact our customer service if you would like to make an exchange on your order.
If you would like to exchange your order a second time, there is a 5% restocking fee.
If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.
Your exchange can only be processed after we have received your return.
*Subject to our terms and condition
FAQ
1. Can I cancel my order?
You can cancel your order BEFORE it’s collected by the shipping carrier. If your order has shipped, please contact our customer service team to initiate a return.
2. How long do I have to make a return?
All return requests must be initiated within 30 days your package has been delivered.
3.Are there any items excluded from the return policy?
- Accessories and beach towels can be only exchanged if there is a quality issue.
- Items that have been worn, damaged, washed, are missing tags and/or hygiene seals, or altered in any way are not eligible for returns.
4. What should I do if I need to request a return?
To initiate a return, please contact customer service for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.
5. What is my return shipping cost?/ Will you pay for the return shipping cost?
The customer is responsible for all return shipping fees. We do not offer Freight To Collect (FTC) services for returns.
6. How will I receive my refund?
Refunds are issued to your original account or as a RosyQueen Cash Coupon**, which can be used as store credit.
| Refund method | Cash Coupon* | PayPal | Credit Card |
| TIME FRAME | INSTANT | 3 Business Days | 3-5 Business Days |
** Items purchased with RosyQueen Cash Coupon are final sale and cannot be returned or exchanged.
7. Can I refund a Gift Card?
No, Gift Cards cannot be reloaded; used for payment outside of www.rosyqueen.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).
If you have any other questions, please contact our customer service team via the Contact Us page.
