RosyQueenHair strives to provide a pleasurable shopping experience and superior customer service to all of our customers.
If for any reason you are not satisfied with the item you received, we are here to help you!
We allow one free exchange for all US orders on all eligible products within 30 days from the date the order is delivered. Please see our return policy above for eligible products criteria.
For international order exchanges, there will be a $29.89 shipping fee.
Please contact our customer service if you would like to make an exchange on your order.
If you would like to exchange your order a second time, there is a 5% restocking fee.
If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.
Your exchange can only be processed after we have received your return.
*Subject to our terms and condition
- Accessories and beach towels can be only exchanged if there is a quality issue.
- Items that have been worn, damaged, washed, are missing tags and/or hygiene seals, or altered in any way are not eligible for returns.
Refunds are issued to your original account or as a RosyQueen Cash Coupon**, which can be used as store credit.
|Refund method||Cash Coupon*||PayPal||Credit Card|
|TIME FRAME||INSTANT||3 Business Days||3-5 Business Days|
** Items purchased with RosyQueen Cash Coupon are final sale and cannot be returned or exchanged.
No, Gift Cards cannot be reloaded; used for payment outside of www.rosyqueen.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).
If you have any other questions, please contact our customer service team via the Contact Us page.